Grand Living at Lake Lorraine
  • 13-Oct-2017 to 12-Dec-2017 (MST)
  • Support Services
  • Sioux Falls, SD, USA
  • Full Time

Responsible to enhance the overall Resident experience through the provision of exceptional housekeeping services to Resident apartments. This is to be handled in The Sterling Touch™ friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. Position is under the general guidance of the Executive Director in accordance with Community's standards, processes, procedures and practices.

Essential Functions:

  • Participate in Start Sterling! each day.
  • Greet the Residents, guests and employees in a friendly and courteous manner.
  • Respond quickly and efficiently to all Resident requests.
  • Supervise housekeeping staff by developing schedule for front of the house cleaning, back of the house cleaning and resident apartments.
  • Establish and maintain high cleanliness and sanitation standards in all apartments, public areas and heart of the house work areas.
  • Clean bathroom floors, tub, shower stalls, toilet, sink, walls, mirrors, tiles, counters and floor surfaces.
  • Change bed linen and remake bed.
  • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
  • Vacuum throughout each room in the apartment and empty trash.
  • Replenish linens and supplies in apartment to Resident's requirements.
  • Keep linen & supply closets and service landings secure.
  • Practice chemical safety rules and follows procedures for needles and other hazardous materials.
  • Retrieve, stock and transport all supplies needed for each assigned apartments.
  • Visually inspect apartment for cleanliness and appearance and report completion according to established process.

Other:

Regular attendance in conformance with the standards as detailed in the Grand Living Sioux Falls Employee Handbook, Orientation, Training and as may be established by Grand Living from time to time, is essential for successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to resident expectations and planned/unplanned events/occurrences, employees may be required to work varying schedules which reflect the business and service needs of the Community.

Upon employment, all employees are required to fully comply with Grand Living's standards, procedures and processes, including all government and industry regulations, for the safe and efficient operation of the Community. Employees who fail to meet the Grand Living Sioux Falls expectations in all areas will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, such as, but not limited to: timely response to Resident requests for one time services, assisting Housekeeping and or House Attendant, commitment to a safe working environment by reporting suspicious activities or hazardous conditions etc. The percentage of time performing each function will be solely determined by the Executive Director based upon the particular requirements of the Community.

SPECIFIC POSITION KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities:

  • Ability to read, write and speak the English language sufficient to communicate with Residents in one-on-one circumstances, guests and fellow employees to explain and record Resident requests, comprehend work requests, differentiate individual linen use and care, product labels, Community communications and general interaction with Residents, guests and fellow employees
  • Ability to communicate effectively with Residents, guests and fellow employees.
  • Ability to follow instructions, directions, and meet deadlines, including cleaning of a minimum of 15 apartments as assigned, to all Grand Living standards.
  • Good working knowledge of expected standards of sanitation and safety.
  • Supervisory skills- expereience with hiring, coaching and termination of employees.
  • Ability to remember and explain Community services and activities.
  • Able to get along with people at all levels within the Community.
  • Ability to scrub and scour surfaces, extending arms overhead to perform cleaning tasks, and work in confined spaces.
  • Ability to stand, walk and work continuously without sitting for extended periods of time.
  • Ability to operate required cleaning equipment.
  • Ability to coordinate data as it relates to determining time, place, and sequence of operations or action to be taken.

QUALIFICATION STANDARDS

Education/Training: Eighth Grade and/or any combination of education and experience that provides the required knowledge, skill and ability.

Experience: Some previous supervisory skills and housekeeping experience.

Licenses or certificates: None.

Grooming: All employees must wear prescribed uniform and maintain a neat, clean and well-groomed appearance as detailed in the Grand Living Employee Handbook, Orientation and Training.

HOUSEKEEPING SUPERVISOR _________________________________

This position description is not intended to detail every aspect of your position or list every task you may perform. It is provided as a general overview of the duties and responsibilities and skills required to perform successfully in this position.

Grand Living at Lake Lorraine
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